FAQs Print page

What will it cost to access Tenders ACT?
What does RFx mean?
Are tenders from other states advertised on this site?
What are the system requirements to use Tenders ACT?
How do I register on Tenders ACT?
I did not get an email once I clicked register, how can I check that my business is registered?
What are my obligations as a Registered User?
What is an UNSPSC category?
Why do I need a primary contact for my organisation?
What if I forget my password?
How do I change my password?
How will RFx opportunities be notified?
How do I change the type of RFx opportunities I get notified of?
How do I unsubscribe from receiving RFx opportunity emails?
How can Additional Users from a business receive RFx opportunity emails?
Can I unsubscribe from a specific RFx?
How do I download RFx documentation?
How do I lodge an electronic response to an RFx?
Where can I get assistance with lodgement issues?
Can I lodge a submission for a closed RFx?
What is the online forum?
Are all questions asked in relation to an RFx viewable on the online forum?
What support is available?
What happens if the Tenders ACT system is unavailable?
How much does the Tenders ACT mobile app cost?
How do you login to the Tenders ACT mobile app?
What is my device name?
What does the Tenders ACT mobile app do?
How do I receive alerts on my mobile?
What are Notification Profiles?
What is a watched tender?
Can I lodge responses electronically through the Tenders ACT mobile app?
Would I still receive an email if I stop watching a tender on the Tenders ACT mobile app?

 

What will it cost to access Tenders ACT?

There is no cost to access the Tenders ACT website. You can download RFx documentation and upload RFx responses online free of charge.

What does RFx mean?
RFx means a Request for Tender, Request for Quotation, Request for Proposal or Request for Expression of Interest sought by the Territory.

Are tenders from other states advertised on this site?
No. Only ACT Government open procurement opportunities are advertised on this site.

What are the system requirements to use Tenders ACT?
Tenders ACT operates on Java version 1.7 and is compatible with commonly used internet browsers such as:

  1. Mozilla Firefox (from v30) (Windows PC and Mac);
  2. Google Chrome (Windows PC and Mac); and
  3. Internet Explorer 8 and above.

It is recommended, for best results, that active scripting, Java Scripts and cookies be enabled on all browsers.

Checking your internet browser version (on a Windows PC)

  1. Internet Explorer

(a) Look for the "Help" menu near the top of the internet browser window
- if you are unable to see this menu press and release the "alt" key of the keyboard and the menu should appear.
(b) From the help menu choose "About Internet Explorer".
(c) A window will appear with the version number.

  1. Mozilla Firefox

(a) Look for the "Help" menu near the top of the internet browser window
- if you are unable to see this menu press and release the "alt" key of the keyboard and the menu should appear.
(b) From the help menu choose "About FireFox".
(c) A window will appear with the version number
- if you have a fairly recent version but not the latest, you might see a message in this window indicating that FireFox is updating itself.

  1. Google Chrome

(a) Click on the menu button (3 horizontal lines near the top right corner of the window).
(b) From the menu choose "About Google Chrome".
(c) A page will appear in the browser with the version number
- if you have a fairly recent version but not the latest, you might see a message indicating that Google Chrome is updating itself.

Checking your internet browser version (on a Apple Mac)
Checking the version of your internet browsers on an Apple Mac should be very similar to the above.
The help menus should be available at the top of the screen.

Updating your internet browser
If you need to update your internet browser, the latest versions can be obtained from the following links:

  1. Internet Explorer via Microsoft's website - http://windows.microsoft.com/en-au/internet-explorer/download-ie
  2. Mozilla Firefox via Mozilla's website - https://www.mozilla.org/en-US/firefox/new/
  3. Google Chrome via Google's website - https://www.google.com.au/chrome/

If you require assistance with installing these applications, please consult either a colleague with IT knowledge or your local IT specialist.

How do I register on Tenders ACT?

  1. At the Tenders ACT home page, Click on the ‘Register’ button;
  2. Read and then accept the Terms of Use;
  3. Fill in the online registration.
    (Note: Identify a primary contact for your organisation, ensure the Legal Name is provided as it is registered with the Australian Securities and Investments Commission, and if you are unsure which UNSPSC code applies, select “All”).  You can edit these details later.
  4. Click on the Register button;
  5. If any of the data is missing or incorrect you will see a warning message with errors highlighted in red text. Please review and correct;
  6. If a user with your name or email address already exists, you will receive a warning message. Please contact the Tenders ACT Team on +61 02 6207 7377 to investigate;
  7. If everything is ok you will go to the next page, check the data and then click on the register button again and you will receive an email within 20 minutes with the user name you entered and a temporary password; and
  8. Once you log on using these details, you will need to change the password to your permanent password.  Passwords must be a minimum of 10 characters and must include at least one character from any three of the four character sets:  upper case, lower case, numeric, non-alphabetic.  

What are my obligations as a Registered User?
As a registered user of Tenders ACT, you are required to accept the Terms of Use at the time of registration. The Terms of Use are available on the left hand side of the Tenders ACT home page, if you wish to view them prior to registration.

What is an UNSPSC category?
UNSPSC is an acronym for United Nations Standard Products and Services Code. These codes are an open global coding system that classifies products and services and is used extensively around the world in electronic catalogues, search engines, procurement application systems and accounting systems.
The UNSPSC codes assist in the linking of RFx opportunities to business registered on Tenders ACT.
The Territory recommends selecting all codes initially, at least for a few months. Selections can then be changed later by editing business details in “Edit my Business Details”.

Why do I need a primary contact for my organisation?
A primary contact for a supplier is required to ensure a single point of contact to which correspondence relating to RFx opportunities can be directed.
Each organisation can only have one primary contact. The primary contact will be able to:

  1. add additional users by going to the Administration “Edit My Business” menu and selecting “Add Person”;
  2. transfer their primary contact role to another person; and
  3. delete other users who no longer work for their organisation.

If a primary contact has left your organisation, please phone the Tenders ACT Team on  +61 2 6207 7377.

What if I forget my password?
If you forget your password:

  1. click the ’Reset Password’ link located on the Tenders ACT homepage;
  2. place your email address in the relevant entry field, and click ‘Reset Password’;
  3. You will be required to fill in your first and last name and email address exactly as in your existing user details.
  4. Submit the request – an email will be sent with new temporary password for confirmation. Log back in to create a new password.

How do I change my password?
Log in to Tenders ACT, select Edit my Details. Follow prompts to change password.
Can I edit my registered details?
Suppliers can edit their registered details by logging into Tenders ACT and selecting either ‘Edit my Details’ or ‘Edit my Business’.

How will RFx opportunities be notified?
RFx opportunities will be detailed on Tenders ACT. These will also be notified by email to  registered users.

How do I change the type of RFx opportunities I get notified of?

  1. Log into Tenders ACT;
  2. Click on the ‘Edit my Business' link;
  3. Select the UNSPSC codes relevant to your business.
    You will now receive emails when a new public RFx has been released that match the criteria detailed in your saved search.

How do I unsubscribe from receiving RFx opportunity emails?
You can unsubscribe from receiving RFx opportunity emails as follows:

  1. Log into the Tenders ACT;
  2. Click on the ’Edit my Business’ link; and
  3. Unselect the relevant UNSPSC codes.

How can Additional Users from a business receive RFx opportunity emails?

By default, the Primary Contact for an organisation will receive email alert notifications for all RFx opportunities released by the ACT Government that match the subscription profile established for the business. Additional Users of the system associated with that business will not receive notifications by default.

Additional Users can create personalised notification profiles to allow them to receive notification alerts. These alerts can be the same as (or different to) the main business profile and users can create multiple search profiles.

Click here for a guide on How to Create Personalised Notification Profiles.

Can I unsubscribe from a specific RFx?
Yes. You will need to log in first and go to the page for that specific RFx, and click on the unsubscribe button.

I did not get an email once I clicked register, how can I check that my business is registered?

  1. Check your junk mail (spam)
  2. Give the Tenders ACT Team a call on 02 6207 7377 to confirm registration.

How do I download RFx documentation?
You must be registered on Tenders ACT to download RFx specification documentation.

  1. Log in to Tenders ACT;
  2. Select Open Tenders;
  3. Select the RFx number of the relevant RFx;
  4. Click the ‘Download Now’ link and follow the prompts for saving the RFx documents into your chosen directory.

How do I lodge an electronic response to an RFx?
Click on Open Tenders and locate the RFx you wish to submit a response. Follow the prompts.

Click on the Electronic Submission link on the navigation panel for more details, including rules and conventions that apply to electronic lodgement. 

Where can I get assistance with lodgement issues?
Assistance with lodging submissions on Tenders ACT can be obtained by contacting the Tenders ACT Help Desk either by telephone on +61 2 6207 7377 or by email at tendersACT@act.gov.au. The Tenders ACT Team is available between 9am and 5pm, Canberra Local Time, Monday to Friday (excluding ACT and national public holidays).

Can I lodge a submission for a closed RFx?
No. submissions cannot be lodged for an RFx that has closed.
To avoid missing future opportunities, check that you are registered on Tenders ACT and that you have selected the correct UNSPSC codes. If unsure, tick the select all option.

What is the online forum?
The online forum provides a place for comment and for prospective tenderers to ask clarification question if required. In order to submit a question on the online forum, the relevant RFx documents must first be downloaded. The closing time for questions on the online forum is within 72 hours of the closing date. You can still contact the project officer or email your questions to tendersACT@act.gov.au if you have a clarification question.

Are all questions asked in relation to an RFx viewable on the online forum?
All questions are moderated by the Administrators prior to being viewable on Tenders ACT.
Third party solicitation will not be posted on the online forum.

What support is available?
Technical support with using Tenders ACT can be obtained by contacting the Tenders ACT Team either by telephone on +61 02 6207 7377 or by email at tendersACT@act.gov.au. The Tenders ACT Team is available between 9am and 5pm, Canberra Local Time, Monday to Friday (excluding ACT and national public holidays).

What happens if the Tenders ACT system is unavailable?

Should Tenderers be unable to access the Tenders ACT website due to a system outage a message will be placed on the Procurement and Capital Works website www.procurement.act.gov.au

Should both websites be unavailable please contact the Tenders ACT team on tendersACT@act.gov.au or via phone on (02) 6207 7377.

In the event that Tenderers are unable to lodge a Tender due to a recognised system outage the Territory may at its absolute discretion extend the RFx closing date. Tenderers will be advised of this change by written addenda once the system is operational.

How much does the Tenders ACT mobile app cost?

The Tenders ACT mobile app is free to download.

To download the app to your mobile device follow the instructions on the home page of Tenders ACT.

How do you login to the Tenders ACT mobile app?    

To use the Tenders ACT Mobile app you must first be registered on the Tenders ACT website www.tenders.act.gov.au 

To enable notifications (alerts) you need to associate your mobile device to your online profile using your Tenders ACT website username, password and your device name. Go to Settings (cog/wheel image) and select login.

What is my device name?

You can make your device name anything that makes sense to you or your organisation.

You will be able to see the mobile devices that are linked to your registration under the Edit my Business section of the Tenders ACT website.

What does the Tenders ACT mobile app do?

The app lets you view the details of open tenders, advanced tender notices and closed tenders. You can also use it to search for tenders by keywords, tender status, tender type, tender category and/or a date filter.

You can use the app to search Personalised Notification Profiles or to receive alerts (‘pings’) on your mobile device when anything changes for your watched/subscribed tenders.

The mobile app allows you to share the details of tenders via your mobile device using SMS, email or other social media platforms such as Facebook or snapchat.

How do I receive alerts on my mobile?

Once you have logged into the app (see FAQ How do you login to the Tenders ACT Mobile App?) you will need to set up the Notification Types that you want to receive alerts for. Go to Settings (clog/wheel image) and select My Notification Types.

You can turn on alerts for the following:

  • Tender Updated;
  • Tender Closing in 1 Week;
  • Tender Closing Tomorrow; and
  • Tenders Closed.

You will only receive these alerts for tenders that you have watched on the mobile app or subscribed to by downloading documents on the Tenders ACT website.

What are Notification Profiles?

You can set up Personalised Notification Profiles on the Tenders ACT website (see the How to Guide here), once your device is linked you will automatically be able to see the search profile and view the results of the profile at any time on your mobile device.

To receive the alerts you need to go to Settings (cog/wheel image) and select My Search Profile Notifications. You should be able to see the search profiles that you have created and can then turn on the profile you want to receive alerts for.

What is a watched tender?

There are several ways to watch a tender on the Tenders ACT mobile app.

You can view open tenders and click on the Not Watching button underneath the details so that it becomes a Watching button. This means that you no longer have to download the documents associated with a tender to be advised of any updates or addenda.

You could download the documents on the Tenders ACT website.

By watching or subscribing to a tender you will automatically be notified of any updates or addenda. If you haven’t turned on the notification type – Tender Updated, then you will receive an email to your nominated account. If you do turn on the notification type – Tender Updated you will get an alert or ping on your mobile phone. Prior alerts are viewable on the home page of the app under My Notifications.

By watching or subscribing to a tender it will be added to the My Watch List available on the home page of the app. So the next time you go into the mobile app and click on My Watch List, it will display the tenders you are currently watching/subscribed too.

Can I lodge responses electronically through the Tenders ACT mobile app?

You are unable to download documents or upload responses through the Tenders ACT mobile app. 

Would I still receive an email if I stop watching a tender on the Tenders ACT mobile app?

Un-watching a tender in the mobile app is like unsubscribing on the Tenders ACT website. Once you un-watch or unsubscribe from a tender you will no longer receive notifications or emails for the tender.